Process Consulting Tools

The Process Consulting Tools are a collection of handouts that compliment and augment the other Productivity Tools to help you improve the key interpersonal processes that affect the performance of individuals and groups. They can be used effectively in a wide variety of circumstances-with or without the Productivity Tools. Simply leafing through the pages will give you a deeper understanding of the processes we all use every day at work-but the greatest benefit will come from using them with your colleagues to build shared understandings and to improve performance.

As individual handouts, they can be used to bring focus to a particular issue that may be influencing performance. For example, when members of a group are having difficulty resolving differences because they are locked into positions, the perception model on page 13 might help them step back and take a fresh look at what's happening. It's a reminder that none of us sees the whole truth-that each of us is shaping reality to our own needs.

Other tools can form the basis for significant practice and development. For example the goal setting model on page 25 provides a way for individuals and teams to coordinate and refine their planning and goal-setting process.

When used over time, the process consulting tools raise everyone's awareness of the importance of interpersonal processes on performance and provide a way to continuously improve them.